PAC

The Team

The team at We Hear You are supported by the Director and the Board of Trustees. Our team of professional counsellors work across WHY's counselling locations and via our online portal, supporting children, young people and adults affected by cancer or a life threatening condition.

  • Melissa Hillier
  • Melissa Hillier
  • Director
  • I am responsible for developing and implementing the organisation’s strategy. I work closely with the team to support their work and to continually consider how we can improve and enhance the service we provide to clients.
  • Karen Dufton
  • Karen Dufton
  • Office Manager
  • My role as Office Manager is really varied, I manage our counsellors’ diaries and our client waiting list. I’m responsible for finances and budget planning. I look after our team from an HR perspective and also keep our policies and procedures up to date.
  • Frances Milliner
  • Frances Milliner
  • Admin Assistant
  • I work alongside our office manager Karen, dealing with telephone and email queries and referrals for counselling, keeping financial records and making sure the back office runs smoothly.
  • Gemma Wilkes
  • Gemma Wilkes
  • Fundraising and Communications Manager
  • I joined the team in April 2016. I manage all our fundraising activities, excluding our trusts and grants programme. I also manage much of our communications alongside other members of the team. Working closely with our Fundraising Officer, a lot of my work involves mobilising the community and local business world to support WHY.
  • Helen White
  • Helen White
  • Fundraising Officer
  • My role works alongside our Fundraising and Communications Manager engaging with the community to help raise funds to support the work of WHY. I also work with our volunteers to help raise the profile of the charity.
  • Ruth Knagg
  • Ruth Knagg
  • Fundraising Manager (Grants and Philanthropy)
  • I joined the fundraising team in 2014 to focus on writing applications to trusts and foundations for grant funding. I also look after any large donations that come in from philanthropists to help fund our counselling.
  • Lucy McMahon
  • Lucy McMahon
  • Communications Assistant
  • I promote WHY's service and our events and activities through social media, writing press releases and making graphics, posters and flyers for events.
  • Cath Wilkins
  • Cath Wilkins
  • Clinical Manager
  • I joined the WHY team in February 2017. I hold clinical responsibility for the counselling and supervision activities and provide leadership and direction to the team of counsellors and clinical supervisors. I am responsible to the Director.
  • Gwen Rogerson
  • Gwen Rogerson
  • Senior Counsellor
  • I provide counselling and art therapy for children and adults at WHY. I also work in the clinical office team which manages clients and develops new services.

  • Eleni Constanti
  • Eleni Constanti
  • Counsellor
  • I started working for WHY in November 2017, counselling adults in Trowbridge, and as of April 2018 am counselling in Frome as well as assisting the clinical manager.
  • Ruth Gait
  • Ruth Gait
  • Counsellor
  • I have worked with WHY since April 2014. I work in Frome and Bath counselling children, adolescents and adults.

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