Support when it matters
We provide counselling and emotional support for anyone affected or bereaved by cancer or any other life-threatening conditions. Our services are available to people living in Somerset, Bath and North East Somerset, and Wiltshire.
Good news: We are now accepting referrals for adults (18+) who need support from WHY.
If you are aged 18 or over and affected or bereaved by cancer or a life‑threatening condition, you can now make a referral using our online form or by phone.
For children and young people under 18, please contact us before making a referral.
We listen, we care, we help
We Hear You (WHY) offers compassionate counselling and emotional support to adults, children and families affected by cancer and other life-threatening conditions. With a dedicated team based in Frome, we provide a safe space for patients, families, friends, and carers to share their experiences and feelings.
Our counselling and other services extend across Somerset, Bath, North East Somerset, and Wiltshire, ensuring that no one faces these challenges alone. Together, we can navigate the journey ahead with understanding and hope.
What we offer
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Support for adults
Many of us will face cancer or a life-threatening condition, or support someone who does, at some point in our lives. At WHY, we offer counselling and other therapeutic services that provide a safe, supportive space to talk openly and cope with the emotional challenges these experiences bring.
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Support for children and young people
Many children and young people will experience cancer or serious illness in their family, which can be confusing and upsetting. We offer counselling and creative therapies to help them express and understand feelings in a safe, supportive space. Using talking, play, and art, our team helps young people feel more confident, resilient, and able to cope with life’s challenges.
FAQs
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At We Hear You, we provide a variety of support options tailored to meet the unique needs of individuals affected by cancer or other life-threatening conditions. Our services include one-on-one counselling and peer support groups designed to foster emotional wellbeing. We understand that each journey is different, so our compassionate team is dedicated to creating a safe and supportive environment. Whether you’re a patient, family member, friend, or carer, we’re here to help you navigate through your challenges with understanding and care.
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We provide counselling and emotional support for patients, families, friends and carers who have been affected or bereaved by cancer or any other life-threatening condition, who live in Somerset, Bath and North East Somerset and Wiltshire. We recognise the emotional toll these experiences can take on all those involved, and we aim to provide a safe space for everyone.
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We Hear You is a free and low-cost service. This means we ask our clients to consider whether they are able to contribute £20 towards their support. Ability to pay does not effect the service you will receive.
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Yes - We have children and young people's practitioners who support children from 4 years old. Please contact us before making a referral.
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You will be contacted by our administrators who will speak to you about your circumstances and book you in for a telephone assessment.
You will have a 30 minute assessment call with one of our counsellors. This call is to help us pinpoint what service you need and which locations you can be seen in.
You will then be placed on our waiting list, with an average wait time of 3 months.
When your place becomes avaliable you will be contacted to arrange the start of your support.
If you are having one-to-one counselling you will start weekly sessions with the same counsellor each week. We have an inital period of 6 sessions which is then reviewed with your counsellor. WHY offer up to 12 counselling sessions.
