Support when it matters

We provide professional counselling services and support for anyone affected or bereaved by cancer or any other life-threatening conditions across Somerset, Bath and North East Somerset and Wiltshire.

We listen, we care, we help

We Hear You (WHY) offers compassionate counselling and emotional support to adults, children and families affected by cancer and other life-threatening conditions. With a dedicated team based in Frome, we provide a safe space for patients, families, friends, and carers to share their experiences and feelings.

Our counselling and other services extend across Somerset, Bath, North East Somerset, and Wiltshire, ensuring that no one faces these challenges alone. Together, we can navigate the journey ahead with understanding and hope.

What we offer

  • Support for adults

    Many of us will face cancer or a life-threatening condition, or support someone who does, at some point in our lives. At WHY, we offer counselling and other therapeutic services that provide a safe, supportive space to talk openly and cope with the emotional challenges these experiences bring.

    Find out more

  • Support for children and young people

    Many children and young people will experience cancer or serious illness in their family, which can be confusing and upsetting. We offer counselling and creative therapies to help them express and understand feelings in a safe, supportive space. Using talking, play, and art, our team helps young people feel more confident, resilient, and able to cope with life’s challenges.

    Find out more

  • “I started my sessions beaten, hopeless, an emotional wreck. Through the sessions I have completed my course a changed person, enjoying life to the full, living a life beyond my wildest dreams and so, so grateful.”

 FAQs

  • At We Hear You, we provide a variety of support options tailored to meet the unique needs of individuals affected by cancer or other life-threatening conditions. Our services include one-on-one counselling, group therapy sessions, and specialised courses designed to foster emotional wellbeing. We understand that each journey is different, so our compassionate team is dedicated to creating a safe and supportive environment. Whether you’re a patient, family member, friend, or carer, we’re here to help you navigate through your challenges with understanding and care.

  • We provide counselling and emotional support for patients, families, friends and carers who have been affected or bereaved by cancer or any other life-threatening condition, who live in Somerset, Bath and North East Somerset and Wiltshire. We recognise the emotional toll these experiences can take on all those involved, and we aim to provide a safe space for everyone.

  • We Hear You is a free and low-cost service. This means we ask our clients to consider whether they are able to contribute £20 towards their support. Ability to pay does not effect the service you will receive.

  • Yes - We have children and young people's counsellors who work in the community and in schools to support from 4 years old.

    Children and Young People's Counselling →

    1. You will be contacted by our administrators who will speak to you about your circumstances and book you in for a telephone assessment.

    2. You will have a 30 minute assessment call with one of our counsellors. This call is to help us pinpoint what service you need and which locations you can be seen in.

    3. You will then be placed on our waiting list, with an average wait time of 3 months, for either one-to-one counselling or one of our groups/courses.

    4. When your place becomes avaliable you will be contacted to arrange the start of your support.

    5. If you are having one-to-one counselling you will start weekly sessions with the same counsellor each week. We have an inital period of 6 sessions which is then reviewed with your counsellor. WHY offer up to 16 counselling sessions.

You can fill in the form here to refer yourself for support.

Please note we are only able to offer services to those living in Bath and North East Somerset, Somerset or Wiltshire and who fulfil one of the below criteria

If you do not fulfil one of the following criteria you can still find information on other support available on our further resources page.

We treat all information you share with us in confidence. If we believe that you or someone else is at risk of harm, we may need to share relevant details with appropriate services to help keep everyone safe, in line with our safeguarding policies.

Please note that we are not a crisis service - if you are in immediate danger or need urgent support, please call 999, the Samaritans on 116 123, or Childline on 0800 1111.

If you need help completing this form, or you are a healthcare professional completing this form on behalf of an adult, please call us on 01373 455255.