Support for adults
We provide counselling and emotional support for patients, families, friends and carers who have been affected or bereaved by cancer or any other life-threatening condition.
One-to-one counselling
Counselling offers a safe space to talk openly, free from judgment or the fear of upsetting others. Research shows it can help people navigate the challenges that a cancer diagnosis or life-threatening condition can bring. We offer in-person counselling for individuals 13 and over on a weekly basis in Frome. Sessions are also available via video call or phone.
You're not alone—support is here.
Groups
WHY provides further support for people affected by cancer or a life‑threatening illness through peer‑support groups, delivered in partnership with Dorothy House. These groups offer a safe, welcoming space to connect with others who understand.
What we offer
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Coffee Connection
In partnership with Dorothy House, we host a Coffee Connection Group at the Cheese and Grain, Frome from 10am - 12pm.
Living with a life-limiting illness can feel overwhelming – but you don’t have to go through it alone. Our Coffee Connection sessions offer a relaxed space to meet others, share experiences and simply enjoy a warm drink and good company. Dorothy House staff and volunteers are on hand if you would like support and advice.
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Bereavement Help Point
Grief can feel overwhelming, isolating and unpredictable - but you don’t have to navigate it alone. Our Bereavement Help Point group offers a gentle, understanding space to meet others who are also grieving, share experiences at your own pace, and find comfort in compassionate company. Dorothy House staff and trained volunteers are on hand if you’d like someone to talk to, or if you need guidance and support during this difficult time.
Counselling Venues
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14-15 North Parade, Frome, BA11 1AU
* Ungendered Toilet Available
Location: WHY’s office is based in the centre of Frome. Opposite the Frome Museum. We are situated just past the bridge on Market Place Road, with a large purple sign on the front of the building.
Parking: Pay and display parking at the Cattle Market car park by the Cheese and Grain. Other car parks around Frome are within walking distance to WHY.
If you are aged 18 or over, please refer yourself for support using this form.
Please contact us to discuss a referral for a child or young person.
Health professionals:
If you are referring a client or patient, please do not use this self‑referral form. Instead, call We Hear You on 01373 455255 with the client or patient present, as we require their verbal consent to accept a professional referral. We are unable to take professional referrals unless the client or patient is with you at the time of the call.
Please note we are only able to offer services to people who live in Bath and North East Somerset, Somerset or Wiltshire.
We treat all information you share with us in confidence. If we believe that you or someone else is at risk of harm, we may need to share relevant details with appropriate services to help keep everyone safe, in line with our safeguarding policies.
We are not a crisis service - if you are in immediate danger or need urgent support, please call 999, the Samaritans on 116 123, or Childline on 0800 1111.
Refer yourself for support
