Melissa Hillier, Director of We Hear You (WHY) has written the following statement about changes to WHY’s service during the COVID-19 (coronavirus) outbreak:
"At WHY we support people of all ages impacted by cancer. Many of those we support have compromised immune systems or are supporting those who do. We have been monitoring the coronavirus situation carefully over recent weeks and with the reintroduction of a national lockdown we feel that we must prioritise the health and wellbeing of our clients, staff and volunteers. In line with current guidance and the actions of our colleagues in other health charities and the NHS, we will be suspending all face-to-face counselling activities until further notice.
We have not taken this decision lightly as we know how important our work is to those we support and we do not intend to leave people without any input from WHY.
We will be continuing to offer all our one-to-one counselling services for those aged 12 years and older via phone or online. All our counsellors have experience of working this way and we hope that the disruption to our service will be as minimal as possible.
At the present time, our services for those under 12 will pause, although we will be supporting the parents of younger children online or by phone. We will reinstate our children’s service as soon as it is safe to do so.
WHY will also be closing its offices to staff and the public from today. All staff will continue to work from home. We are well prepared for this with laptops and access to all our files and data online.
WHYs main office phone will be diverted during office hours, so that one of our team will be able to help. You can also reach us via email. We will continue to take referrals for our service and continue to support people through these extremely challenging times.
All of us at We Hear You send our thoughts and best wishes to everyone at this challenging time.”