PAC

The Team

The office team at We Hear You are supported by the Director and the Board of Trustees.  We also have a team of five adult counsellors and four counsellors who work with children and young people, who all report to our Clinical Manager.

  • Melissa Hillier
  • Melissa Hillier
  • Director
  • I am responsible for developing and implementing the organisation’s strategy. I work closely with the team to support their work and to continually consider how we can improve and enhance the service we provide to clients.
  • Karen Dufton
  • Karen Dufton
  • Office Manager
  • My role as Office Manager is really varied, I manage our counsellors’ diaries and our client waiting list. I’m responsible for finances and budget planning. I look after our team from an HR perspective and also keep our policies and procedures up to date.
  • Gemma Wilkes
  • Gemma Wilkes
  • Fundraising and Communications Manager
  • I joined the team in April 2016. I manage all our fundraising activities, excluding our trusts and grants programme. I also manage much of our communications alongside other members of the team. Working closely with our Fundraising Officer, a lot of my work involves mobilising the community and local business world to support WHY.
  • Helen White
  • Helen White
  • Fundraising Officer
  • My role works alongside our Fundraising and Communications Manager engaging with the community to help raise funds to support the work of WHY. I also work with our volunteers to help raise the profile of the charity.
  • Ruth Knagg
  • Ruth Knagg
  • Bid Writer
  • My role involves writing bids that result in grant funding for the counselling we do. I write applications and prepare reports, I also volunteer a bit of extra time to help with community fundraising events. I joined the fundraising team in 2014.
  • Cath Wilkins
  • Cath Wilkins
  • Clinical Manager
  • I joined the WHY team in February 2017. I hold clinical responsibility for the counselling and supervision activities and provide leadership and direction to the team of counsellors and clinical supervisors. I am responsible to the Director.

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